Regulamin | | iPdesign.com.pl

(valid from 31/12/2020)

General provisions
Definitions
Type and scope of electronic services
Conditions for the provision and conclusion of contracts for the provision of electronic services
Terms of termination of contracts for the provision of electronic services
Complaint procedure
Intellectual property
Final Provisions

GENERAL PROVISIONS
1. The website www.ipdesign.com.pl operates on the terms set out in these Regulations.
2. The Regulations specify the types and scope of services provided electronically by the Website www.ipdesign.com.pl, the rules for the provision of these services, the conditions for concluding and terminating contracts for the provision of electronic services, as well as the complaint procedure.
3. Each Service Recipient, upon taking steps to use the Electronic Services of the Website www.ipdesign.com.pl, is obliged to comply with the provisions of these Regulations.
4. In matters not covered by these Regulations, the provisions shall apply
  1. Act on the provision of electronic services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended),
  2. Consumer Rights Act of 30 May 2014 (Journal of Laws of 2014, item 827),
  3. The Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) and other relevant provisions of Polish law.

DEFINITIONS
1. CONTACT FORM - a form available on the Website www.ipdesign.com.pl enabling the Customer to contact the Service Provider directly.
2. REGULATIONS - these regulations of the Website.
3. SERVICE PROVIDER – IP Design Sp. z o. o. entered into the National Court Register under the number 0000876587, REGON 387851784, NIP 7642703511 registered office and service address: ul. Królowej Jadwigi 19a/19, 64-920 Piła, e-mail address: kontakt.ipdesign@gmail.com +48 796 450 411.
4. SERVICE RECIPIENT - a natural person, legal person or organizational unit without legal personality, which the law grants legal capacity using the Electronic Service.
5. ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Service Recipient via the Website.
6. NEWSLETTER - Electronic Service that allows the Service Recipient to subscribe to and receive free information from the Service Provider to the e-mail address provided by the Service Recipient.

TYPE AND SCOPE OF ELECTRONIC SERVICES
1. The Service Provider enables the use of Electronic Services via the Website, such as:
  1. using the Contact Form,
  2. using the Newsletter,
  3. using the telephone call service,
  4. using the online chat service.
2. The provision of Electronic Services to the Service Recipients takes place under the conditions set out in the Regulations.
CONDITIONS FOR THE PROVISION AND CONCLUSION OF AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES
1. Provision of Electronic Services specified in Chapter III point 1 of the Regulations by the Service Provider is free of charge.
2. The period for which the contract is concluded:
  1. the contract for the provision of Electronic Services consisting in enabling the sending of messages via the Contact Form is concluded for a definite period of time and terminates when the message is sent or the Customer ceases to send it.
  2. the contract for the provision of Electronic Services consisting in the use of the Newsletter is concluded for an indefinite period.
3. Technical requirements necessary for cooperation with the ICT system used by the Service Provider:
  1. computer with internet access,
  2. e-mail access,
  3. web browser,
  4. enabling Cookies and Javascript in the web browser.
4. The Service Recipient is obliged to use the Website in a manner consistent with the law and decency, taking into account respect for personal rights and intellectual property rights of third parties.
5. The Service Recipient is obliged to enter data consistent with the facts.
6. The service recipient is prohibited from providing illegal content.

CONDITIONS FOR TERMINATION OF CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES
1. Termination of the contract for the provision of Electronic Services:
  1. A contract for the provision of Electronic Services of a continuous and indefinite nature may be terminated (receiving Newsletter)
  2. The Customer may terminate the contract with immediate effect and without giving reasons by sending a relevant statement via e-mail to the following address:kontakt.ipdesign@gmail.com
  3. The Service Provider may terminate a contract for the provision of Electronic Services of a continuous and indefinite nature in the event that the Service Recipient violates the Regulations, in particular when he provides unlawful content after an ineffective prior request to cease violations with an appropriate deadline. In this case, the contract expires after 7 days from the date of submitting the declaration of will to terminate it (notice period).
  4. Termination leads to termination of the legal relationship with effect for the future.
2. The Service Provider and the Service Recipient may terminate the contract for the provision of Electronic Services at any time by agreement of the parties.

COMPLAINT PROCEDURE
1. Complaints related to the provision of Electronic Services by the Service Provider:
  1. Complaints related to the provision of Electronic Services via the Website may be submitted by the Customer via e-mail to the following address:kontakt.ipdesign@gmail.com
  2. In the e-mail above, please provide as much information and circumstances as possible regarding the subject of the complaint, in particular: type, date of irregularity and contact details. The information provided will greatly facilitate and accelerate the consideration of the complaint by the Service Provider.
  3. Consideration of the complaint by the Service Provider takes place immediately, not later than within 14 days.
  4. The Service Provider's response regarding the complaint is sent to the Customer's e-mail address provided in the complaint or in another manner provided by the Customer.

INTELLECTUAL PROPERTY
1. All content posted on the website at www.ipdesign.com.pl is the sole legal, copyright and intellectual property of www.ipdesign.com.pl
2. The Service Recipient bears full responsibility for damage caused to the Service Provider, resulting from the use of any content of the website www.ipdesign.com.pl, without the consent of the Service Provider.
3. Any use by anyone, without the express written consent of the Service Provider, of any of the elements that make up the content and content of the website www.ipdesign.com.pl constitutes a violation of the Service Provider's copyright and results in civil and criminal liability.

FINAL PROVISIONS
1. Agreements concluded through the Website are concluded in accordance with Polish law.
2. In the event of non-compliance of any part of the Regulations with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Regulations.
3. The use of the Website by the Service Recipient is voluntary and while using it, he declares that he has read these Regulations and accepts them.

REGULATIONS OF Orders and Complaints of Printing and Graphic Products

(valid from 30/12/2020)

1. The condition for accepting a complaint is a detailed description of the non-compliance found, sending photo documentation showing the irregularity and specifying the potential expected complaint solution by the Customer and sending the notification to the e-mail address kontakt.ipdesign@gmail.com
2. The deadline for submitting a complaint is 14 working days from the moment the customer receives the package.
3. IP Design undertakes to consider the complaint within 4 working days from its submission. The exception are complaints filed on non-working days. In this case, they will be considered within no more than 4 working days from the next working day following the day off.

Complaints are accepted on working days until 15.00. Those received on a given day after this time will be considered as submitted on the next working day.

The above deadlines are treated as deadlines for providing an initial response which is the basis for further complaint proceedings.

In order to complete the complaint procedure, it is possible that the Customer will be asked to send back part or all of the order. If the complaint requires additional documentation or explanations from the Customer, IP Design is obliged to send e-mail correspondence indicating the elements that need to be supplemented, and the Customer is obliged to send them within 7 working days of receiving the e-mail. After this time, the complaint procedure is completed and the complaint is considered dismissed.
4.Right to withdraw from the order

IP Design is a company that provides services on individual request, according to the parameters selected by the client. The customer himself defines the parameters of the order by initially selecting/providing a photo, material, print size, up to the selection of any options for finishing the product. Therefore, production is carried out from scratch according to the customer's order. In connection with the above, the right to withdraw from the order pursuant to Article 7 section 1 (i.e. return of goods within 10 days without giving a reason) is definitely not applicable in the case of orders:

regarding the delivery of goods that have been prepared and implemented at the customer's special request
regarding goods that have been ordered and will be used for the purposes of the business conducted by the Customer

5. Graphic Designs - When ordering a graphic design service, the Customer is obliged to verify each time in terms of the expected compatibility of graphics and content, at the stage of introducing changes as well as at the final stage of the selected graphic design. IP Design is not responsible for the non-compliance of the substantive part, i.e. texts and the quality of materials provided by the customer, i.e. photos, graphics, etc. and cannot be the subject of a complaint._cc781905-5cde-3194- bb3b-136bad5cf58d_ IP Design is responsible for the incorrect preparation of graphic files in terms of technical parameters of the specification of printing machines, i.e. how to properly prepare the net and gross format, correct preparation of the UV mask for selective UV varnish, preparation of colors in the appropriate space colors. The graphic design selected by the customer is tantamount to its acceptance for printing.

6. Due to the technological differences resulting from the way most monitors display colors and the printing technology (in which the CMYK color space is used), comparing the colors of the printout with the colors presented on the monitor is technologically incorrect. The inconsistency of the colors of the printout with the screen image cannot therefore be a reason for filing a complaint.
7. Every effort is made to reproduce the colors contained in the projects provided by the Customer as faithfully as possible. Due to the fact that many printing machines are used in the printing process, between which there are differences in the reproduction of some colors, color differences may occur when printing the same project on different machines. This situation may occur when resuming a project for printing. These differences cannot be the basis for complaints about Products made in independent production cycles.
8. An incorrectly made fold is considered to be one that causes paper creases, wrinkles, etc., preventing the correct reading of the content or illustrations. With weights above 150 g, the phenomenon of paper cracking at the point of breaking is noticeable, especially visible in places heavily covered with printing ink. In order to reduce this undesirable phenomenon, creasing is used before the folding process. The printing house allows for the possibility of resigning from creasing for a grammage of 170 g, if the above-mentioned phenomenon does not occur. Depending on the raw material and graphics, however, creasing does not provide full protection against cracking. This is due to the limit strength of the raw material and such a defect is not considered a production error.
9. An incorrect varnish layer of offset, dispersion or UV varnish is considered to be a layer that has unpainted, peeling, etc. spots on the surface to be varnished.
10. Due to the specification of production machines and the printing process, technological deviations are allowed:
a) when cutting the sheet into single pieces: tolerance up to 2 mm,
b) for folding and creasing (deviation of the fold from the nominal line of its location) - tolerance up to 1 mm,
c) for perforation (deviation of the perforation made from its nominal location) - up to 1 mm,
d) when matching colors printed consecutively: tolerance up to 0.1 mm,
e) differences in quantity and quality of the product ordered and delivered to the Customer - not exceeding + / - 5% of the ordered quantity.
f) in the case of selective UV varnishing - matching the drawing and the layer of varnish: tolerance up to 1 mm

10. The printing house, due to the specification of printing machines and the properties of the printing substrate, allows for a deviation of the distance of the printed graphics from the indicated printing field up to 10 mm when printing on T-shirts.
11. Complaints related to the quality of courier shipments will be considered on the basis of a damage report drawn up together with the courier upon receipt of the shipment. The lack of a damage report may be the basis for refusing to consider the complaint.
12. The legitimacy of the Complaint is assessed on the basis of samples archived by the Quality Department in production. In the case of considering ambiguous complaints, the Printing House may request the Customer to return all or part of the print run.

13. If the complaint is considered justified, the maximum level of compensation for the advertised order may not exceed 100% of its value.

14. IP Design is responsible only for its own actions and omissions and is not responsible for the consequences of the actions or omissions of the client and third parties.